Contract Summary

  • Published Date: 9 August 2017

  • Tender Status: active

  • Tender Opening Date: 9 August 2017

  • Tender Closing Date: 31 August 2017

  • Award Date: n/a

  • Contract Start Date: n/a

  • Contract End Date: n/a

  • Contract is suitable for SMEs: Yes

  • Contract is suitable for VCSEs: Yes

  • Official Journal of the European Union (OJEU) Contract Type: Services

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Description

Consultancy support to assist Aldwyck Housing Group establish a single Customer Services Centre (CSC).

The project will have two stages. The first stage will involve undertaking a comprehensive review of our current contact centres and, within six weeks, produce a detailed report with recommendations for the future structure for the single CSC.

The second phase of the project will outline the actions required, and timescales, to implement the agreed structure.

About the Buyer

Contact name: Tony Campbell

Address: Houghton Regis
Dunstable
LU5 5UZ
UK

Telephone: 01582869220

Fax: n/a

Email: [email protected]

Value of Contract

Price Range: £25,000 - £50,000