Published Date: 17 July 2018
Tender Status: active
Tender Opening Date: 17 July 2018
Tender Closing Date: 15 August 2018
Award Date: n/a
Contract Start Date: n/a
Contract End Date: n/a
Contract is suitable for SMEs: Yes
Contract is suitable for VCSEs: No
Official Journal of the European Union (OJEU) Contract Type: NotSpecified
The Public Liaison Unit (PLU) team delivers a high-quality frontline public information service representing the entire Greater London Authority (GLA). This includes management of calls from the public, handling written correspondence and responding to social media. In addition, they also own freedom of information requests, environmental information requests, appeals, subject access requests, complaints and invites. They work closely with the offices of The Mayor and The London Assembly in addition to a number of other key stakeholders in the organisation. The team processes approximately 5,300 cases a month of varying priority.
The PLU team are looking to replace their current correspondence handling software with a cloud-hosted Software as a Service (SaaS) solution.
Contact name: Vikram Gudra
Address: Petty France 55 Broadway
London
SW1H 0DB
United Kingdom
Telephone: +44 12345
Fax: n/a
Email: [email protected]
Price Range: £120,000 - £120,000
