Published Date: 21 June 2018
Tender Status: planned
Tender Opening Date: 15 August 2018
Tender Closing Date: n/a
Award Date: n/a
Contract Start Date: n/a
Contract End Date: n/a
Contract is suitable for SMEs: No
Contract is suitable for VCSEs: No
Official Journal of the European Union (OJEU) Contract Type:
Public Liaison Unit has a need to drive continuous improvement in order to provide a better service to the general public in terms of both quality of output and timeliness. Processes need to be streamlined to cope with an increasing demand.
Therefore, the Public Liaison Unit team are looking to replace their current correspondence handling software with a cloud-hosted Software as a Service (SaaS) solution.
The system needs to be able to process all types of requests dealt with by PLU, Mayor's Office and FOI Team, including managing campaigns. User research has been undertaken and the user requirements are included so that you can focus the demo to PLU's needs. A high level summary of the system requirements can be found below:
•Log, allocate, track, manage and respond via one system.
•Capture required/relevant data fields per case type.
•APIs for some or all: scanning, web form, CRM, telephone, transfer of cases to other functional bodies.
•Improve performance: ability to set internal service levels and have a clearance process.
•Measure team and individual performance.
•Measure customer satisfaction.
•Suite of reports and ability to create ad hoc reports and multiple criteria.
•Support single sign on via MS Active Directory.
Contact name: Vikram Gudra
Address: Pier Walk
London
SE10 0ES
England
Telephone: 00000000000
Fax: n/a
Email: [email protected]
Price Range: £120,000
