Published Date: 23 April 2018
Tender Status: complete
Tender Opening Date: n/a
Tender Closing Date: 10 July 2017
Award Date: 16 April 2018
Contract Start Date: 1 April 2019
Contract End Date: 31 March 2026
Contract is suitable for SMEs: No
Contract is suitable for VCSEs: No
Official Journal of the European Union (OJEU) Contract Type: Services
BBC Audience Services is the 'front door' for the public when contacting the BBC. The contact centre covers a wide range of services for the BBC - 17 in all - ranging from the high profile Complaints service (regulated by Ofcom) through technology support services (such as Reception Advice and iPlayer support) to more light-hearted and heart-warming services (such as Enquiries or Appreciations). We are available to the public 24 hours a day, 7 days a week and 365 days a year, utilising various contact channels - both traditional (phone, webform, letters) and emerging (webchat, social media).
Contact name: Steven Letham
Address: BC0 B1 C1, Broadcast Centre, White City Place, 201 Wood Lane
London
W12 7TQ
England
Telephone: 12345
Fax: n/a
Email: [email protected]
Price Range: £35,000,000
