Published Date: 12 February 2018
Tender Status: complete
Tender Opening Date: n/a
Tender Closing Date: 21 August 2017
Award Date: 11 January 2018
Contract Start Date: 2 April 2018
Contract End Date: 31 March 2022
Contract is suitable for SMEs: Yes
Contract is suitable for VCSEs: No
Official Journal of the European Union (OJEU) Contract Type: Services
Paragon Asra Housing Limited have appointed a supplier for their CRM Application. To provide the following high-level scope as follows - The CRM system must integrate with Northgate Housing v6.14; The CRM system must integrate with Castleton EDRM0 v4.2; Deliver rules based process scripts to front-line agents; Work flow management of activities and tasks; Comprehensive real-time and historical reporting; Measure the success of events and interactions with customers; Using Avaya On Demand for hosted telephony solution; Full case history reporting, can report case overview and down to individual form-field level; Integrate with secure mailbox system (S24 - Service 24 secure information); Integrate with second telephony platform for S24; Delivery of core requirements for new CRM application by 2nd April 2018; Demonstrate Northgate Housing API capabilities with your CRM solution.
Contact name: Peter Mottershead
Address: [email protected]
Procontract
CV3 2SU
England
Telephone: 0
Fax: n/a
Email: [email protected]
Price Range: £176,000 - £250,000
