Published Date: 9 June 2017
Tender Status: complete
Tender Opening Date: n/a
Tender Closing Date: 30 May 2017
Award Date: 2 June 2017
Contract Start Date: 12 June 2017
Contract End Date: 30 September 2017
Contract is suitable for SMEs: Yes
Contract is suitable for VCSEs: Yes
Official Journal of the European Union (OJEU) Contract Type: Services
Chiltern District Council and South Bucks District Council have recently approved a joint Customer Experience Strategy. This includes our vision and strategy for the delivery of services to our customers in the future and is supported by a set of design principles. We now need to begin work to deliver this strategy and so require external support to:
• Validate the strategy and our vision;
• Development of a high level target operating model showing how the vision and strategy can be delivered from the people, process and technology perspective;
• Consider the options identified to enable delivery of the strategy and evaluate these to support the development of our operating model;
• Work with services to identify the potential financial benefits and the business case for implementation of change; and
• Develop a high level plan to migrate to the new operating model.
Contact name: Nicola Ellis
Address: King George V House, King George V Road
Amersham
HP65AW
England
Telephone: 01494 732231
Fax: n/a
Email: [email protected]
Price Range: £1
