Contract Summary

  • Published Date: 9 June 2017

  • Tender Status: active

  • Tender Opening Date: 9 June 2017

  • Tender Closing Date: 10 July 2017

  • Award Date: n/a

  • Contract Start Date: n/a

  • Contract End Date: n/a

  • Contract is suitable for SMEs: No

  • Contract is suitable for VCSEs: No

  • Official Journal of the European Union (OJEU) Contract Type: Services

Print

Description

BBC Audience Services is the 'front door' for the public when contacting the BBC. The contact centre covers a

wide range of services for the BBC - 17 in all - ranging from the high profile Complaints service (regulated

by Ofcom) through technology support services (such as Reception Advice and iPlayer support) to more light hearted

and heart-warming services (such as Enquiries or Appreciations). We are available to the public 24

hours a day, 7 days a week and 365 days a year, utilising various contact channels - both traditional (phone,

webform, letters) and emerging (webchat, social media).

About the Buyer

Contact name: n/a

Address: Broadcasting House, Portland Place
London
W1A 1AA
England

Telephone: n/a

Fax: n/a

Email: [email protected]

Value of Contract

Price Range: £30,000,000 - £35,000,000