Published Date: 19 May 2022
Tender Status: complete
Tender Opening Date: n/a
Tender Closing Date: 28 February 2022
Award Date: 19 April 2022
Contract Start Date: 25 April 2022
Contract End Date: 31 December 2025
Contract is suitable for SMEs: No
Contract is suitable for VCSEs: No
Official Journal of the European Union (OJEU) Contract Type: Services
The Department for Work and Pensions (DWP), henceforth to be referred to as the "Authority", seeks proposals from suitably qualified and experienced organisations to deliver its Customer Experience Survey: a push-to-web survey of up to 20 minutes in length, interviewing up to 10,500 customers per year (equivalent to around 2,600 interviews per quarter).
The high-level objective of the Customer Experience Survey is to monitor customer experience for the department. The survey also provides:
• an important timeline of customer satisfaction both quarterly and annually;
• an understanding of customer experience, including what is working well from the customer's perspective;
• insight on the customer experience for different customer groups, for example those on different benefits and at different touch points;
• data on the profile of customers including ethnicity, accessibility needs and disability.
Contact name: Crown Commercial Service on behalf of Department for Work and Pensions : Department for Work and Pensions
Address: Floor 9, The Capital Building, Old Hall Street
Liverpool
L3 9PP
England
Telephone: 3450103503
Fax: n/a
Email: [email protected]
Price Range: £1,166,540
