Published Date: 24 February 2021
Tender Status: active
Tender Opening Date: 24 February 2021
Tender Closing Date: 16 March 2021
Award Date: n/a
Contract Start Date: n/a
Contract End Date: n/a
Contract is suitable for SMEs: Yes
Contract is suitable for VCSEs: No
Official Journal of the European Union (OJEU) Contract Type: Services
Southampton City Council recently insourced both its customer service operation and its IT provision. Customer services have been through a significant transformation since returning to the council and are taking a greater focus on customer service and first-time resolution. We have recently invested in a new telephony platform and are overhauling the IVR (Interactive Voice Response) set up in switching over. As a part of this, we want to invest in high-quality recorded announcements. SCC is in the process of upgrading and redesigning our IVR (Interactive Voice Response) system for the council. We deal with over 400,000 calls a year and are keen to deliver the best possible customer experience.
This is a 3+1+1 contract.
Contact name: Oliver Tarrant
Address: Civic Centre,Civic Centre Road
SOUTHAMPTON
SO147LY
England
Telephone: n/a
Fax: n/a
Email: [email protected]
Price Range: £20,000
