Develop Life

Develop Life connects your people to your Brand.

Through powerful and compelling learning and development, targeted specifically at what drives your business results, we bring your company Vision and Values to life.

• Your people become your best advocates.
• Your people model your ideal behaviours
• Your customers get the very best experience.

Develop Life has 25 years of experience in the development and implementation of enterprise-wide career development strategies, and we offer a compelling blend of traditional and cutting edge learning techniques, all modelled against your key business objectives.
Our experience spans the e-channel and e-learning, multi-channel customer contact operations, off-shore strategies, Shared Services and enterprise change initiatives. We are Change Agents who will work with you to deliver your priorities in a number of ways:

Operational Consultancy

We will work with your business processes, structures, systems and business methods, to ensure that you maximise on your technical and people abilities. Our methodology will take you into your new operating space through inspiring your people to be part of that change. Our Operational Toolkit comes with an integrated range of services that meet the challenges of achieving complex organisational change.

Learning and Development

Our bespoke People Development programmes enable your people to truly represent your brand, through them making the connection between what they do and both the customers' experience and the business performance. We will plan the right program for you, for any audience from Contact Centre Advisor to Head of Customer Services. We can:

• Design, in any blend of classroom, online, e-learning or project-based learning
• Deliver
• Teach – where we help you create the body of knowledge within your own organisation, so that the learning continues.

Knowledge Management

Develop Life people were early E-Learning pioneers. We develop systems that link personal learning with practical, "one-click" information retrieval. Essential to a busy contact centre environment, advisors can be confident they have fingertip control of the information they need. Training time is reduced and advisor confidence and motivation improves. Meaning your customers with love you!

Develop Life people change minds. We put your people in your customers' shoes, we develop transferable life skills and help your people to discover the positive motivation within them that builds their self esteem and makes them want to make a difference.