Published Date: 19 April 2018
Tender Status: complete
Tender Opening Date: n/a
Tender Closing Date: 2 October 2017
Award Date: 3 April 2018
Contract Start Date: 8 January 2018
Contract End Date: 7 January 2021
Contract is suitable for SMEs: Yes
Contract is suitable for VCSEs: No
Official Journal of the European Union (OJEU) Contract Type: Services
The Council has embarked on an 'Enhancing the Customer Experience Programme'. The emphasis of this work stream is the refocus of our services to provide Customer Services Unit (CSU) and departments with the necessary client based information pulled from various back office systems to allow them to deal with as many types of transactions at first point of contact as possible and to automatically update back office systems wherever possible. It is also to bring in a series of work streams around use of social media, a mobile website, e-enabling to encourage further channel shift and self-service.
To achieve this the Council is intends to purchase and implement an off site cloud based, Customer Transaction Management System (CTM)
solution that will have the capacity to enable both simple & more complex transactions and interactions to be delivered transparently
The initial contract will be for three years, with the option for the Council to take up to a maximum of four 1 year extensions.
Contact name: Saeed Foroughi (MVDC)
Address: Dorking Surrey
Surrey
RH4 1SJ
United Kingdom
Telephone: 01306879634
Fax: n/a
Email: [email protected]
Price Range: £150,000 - £300,000
