Published Date: 14 February 2018
Tender Status: active
Tender Opening Date: 14 February 2018
Tender Closing Date: 14 March 2018
Award Date: n/a
Contract Start Date: n/a
Contract End Date: n/a
Contract is suitable for SMEs: Yes
Contract is suitable for VCSEs: No
Official Journal of the European Union (OJEU) Contract Type: Services
The DWP wishes to purchase a debt management system which includes implementation, provision, management and operation for a range of operational sites that house approximately 2,300 staff. Debtor volumes will be 9 million + by 2021/22. Further development of the service may see this increase to between 12-15 million debtors and this would equate to between approximately 36-45 million individual debts. Any system must be scalable and must be able to integrate with a variety of channels (e.g. selfservice) as more customers will interact with us 'on-line'. The current debt management operation successfully recovers in excess of £1 Billion annually.
The potential Supplier will be expected to handle an increased volume of debtors and debts, with flexible, scalable, configurable functionality that as a minimum must include:
- The ability to account for debt and recoveries
- Workflow
- Ability to integrate with multiple IT systems and to newly built or purchased 'selfservice'
functionality for citizens and telephony
- Data analytics
Contact name: DWP Commercial Directorate
Address: Caxton House, Tothill Street
London
SW1H 9NA
England
Telephone: n/a
Fax: n/a
Email: [email protected]
Price Range: £1
