Published Date: 8 December 2021
Tender Status: active
Tender Opening Date: 8 December 2021
Tender Closing Date: 10 January 2022
Award Date: n/a
Contract Start Date: n/a
Contract End Date: n/a
Contract is suitable for SMEs: No
Contract is suitable for VCSEs: No
Official Journal of the European Union (OJEU) Contract Type: Services
The Secretary of State for the Home Department, acting through UK Visas and Immigration (UKVI), is the Authority seeking to procure a global network of Visa and Citizenship Application Service (VCAS) Centres, in support of Home Office activity. (Please note that this procurement was formerly referred to as Future Supplier Services.)
UKVI is responsible for making millions of decisions every year about who has the right to visit or stay in the country, with a firm emphasis on national security and a culture of Customer satisfaction for people who come here legally.
UKVI's vision is to be a world-leading immigration service working for a safe and prosperous UK. To that end, two of our key missions are to deliver world-class customer service and to control migration. UKVI's challenge is to transform services in a way that enhances customer experience and controls outcomes.
To achieve this, the VCAS requirements will cover the following activities:
- Provision of VCAS Centres (infrastructure and people)
- Appointment booking
- Priority / added-value services
- Fees
- Identity check and document verification
- Document upload
- Biometric capture
- Digital interviewing
- Vignette services
- HMPO specific requirements
- Complaints and customer insight
The procurement has been divided into 5 geographical lots:
(1) Africa and Middle East
(2) Americas, Canada, Australasia and Europe
(3) China and Taiwan
(4) Asia and Asia Pacific
(5) The UK
Tenders may be submitted for all lots. Where a bidder is successful in multiple lots, HO reserves the right to award and aggregate any combination of lots 1-5 into a single contract.
Through this procurement, VCAS is seeking solutions that will provide continuity of services for customers, global consistency for HO and suppliers, and a foundation to support future transformation delivered by other HO Programmes
Contact name: FSS Procurement Team
Address: 2 Marsham St, Westminster
London
SW1P 4DF
GB
Telephone: n/a
Fax: n/a
Email: [email protected]
Price Range: £1,200,000,000 - £1,200,000,000
