Scorebuddy

Scorebuddy Product

Scorebuddy is a quality call monitoring system that is designed to save time and produce detailed information regularly and consistently. It can be deployed in less than a day, allowing users to view accurate scoring and detailed analytics without the requirement for a time consuming integration phase. The web based system helps users to share individual and team scorecards, along with the ability to integrate data to 3^rd party applications. Scorebuddy offers users the following qualities: 

• Accurate scoring and detailed analytics 
• Detailed chart and report generation 
• Fast deployment 
• Online sharing 
• Opportunity to combine with other KPIs

Pricing from as little as £99 per month, or try us for free with our 30 day trial.

Benefits

There a numerous ways in which Scorebuddy will be beneficiary to your business. The tool is proven to enhance the all-round performance of employees/agents, helping to ensure that bad or damaging outcomes are kept to a minimum. It also aids to increase customer satisfaction, as the peer pressure it imposes motivates agents into providing high-levels of quality customer service. Scorebuddy is an excellent tool for providing detailed insight into call center monitoring, which ultimately leads to accurate analysis of which important business decisions such as required trainings can be based on. Evaluators can attach a range of sample references such as audio and text files to a scorecard, accelerating the learning ability of agents. Scorebuddy assists in providing agents with constructive personal feedback, which helps to promote a good understanding of what drives best practice.

Key Features

Scorebuddy has a number of key features that make it a popular choice of quality assessment tool. The product is very user friendly, and allows for easy design and organisation of scorecards. It has an agent view which gives employees visibility of their own performance and access to their scorecards, ensuring they maintain a high performance level. The calibration model allows multiple external users to provide detailed input, which helps to ensure data is consistent. The scoring is both quick and accurate, and all of our client’s data and billing information is protected by a highly sophisticated and regularly updated security system.

Report & Reviewing

Scorebuddy allows you to monitor highly accurate scores of individual employees, groups, teams, or card types. Results can be viewed as percentages or numeric scores to assist with revising personal goals with employees, and to trap comments and tips for improvement. To aid employees in advancing their knowledge and skills, Scorebuddy offers a personal coaching plan which allows you to add links to training material and knowledge bases. Such material can be determined by finding individual scorecards or employees, and analysing the detailed results, comments, and attached files.