Published Date: 30 August 2017
Tender Status: complete
Tender Opening Date: n/a
Tender Closing Date: 12 June 2017
Award Date: 19 June 2017
Contract Start Date: 18 July 2017
Contract End Date: 17 July 2018
Contract is suitable for SMEs: No
Contract is suitable for VCSEs: No
Official Journal of the European Union (OJEU) Contract Type: Services
Norwich city council has a busy customer contact centre and reception (based at City Hall, Norwich, NR2 1NH) welcoming around 100,000 customer per annum.
Customers visit the contact centre to access a wide variety of services including housing advice, parking, council tax, housing benefits, planning etc.
The council has a need to provide a Customer support officer (CSO) who will be located in the customer contact centre on a daily basis.
NoCC are offering an opportunity for a company to supply a CSO for a period of one year with an option to extend the contract for an additional two years (on a one year at a time basis).
The council requirement is for a regular CSO and a relief CSO to be trained for this role. It has been proven that a regular "face" in the contact centre has a positive impact on the overall ambiance on a day to day basis with both customers and council staff alike.
The new contract is planned to commence 18 July 2017
Please note that there are TUPE implications with this contract.
Contact name: Gillian Newton
Address: City Hall St Peters Street
Norwich
NR2 1NH
United Kingdom
Telephone: 01603 212169
Fax: n/a
Email: [email protected]
Price Range: £78,000 - £96,000
