Contract Summary

  • Published Date: 13 June 2019

  • Tender Status: active

  • Tender Opening Date: 13 June 2019

  • Tender Closing Date: 15 July 2019

  • Award Date: n/a

  • Contract Start Date: n/a

  • Contract End Date: n/a

  • Contract is suitable for SMEs: Yes

  • Contract is suitable for VCSEs: No

  • Official Journal of the European Union (OJEU) Contract Type: Services



The British Council are developing a new complaints process, to provide customers with a single line of contact for IELTS.

British Council, IDP, IELTS Australia (IDP) and Cambridge Assessment English jointly own the IELTS test. IELTS USA manages the administration of IELTS operations throughout the US test centre network and therefore any complaints received will need to be distributed to 1 of 4 parties.

A 24/7 telephone complaints messaging service is required to log and distribute calls to relevant parties: the British Council, IDP, Cambridge Assessment English or IELTS USA. The call handler must ensure on receiving the call that they log who the complaint is relevant for and ensure that only the relevant party receives the captured information. The supplier must also ensure that all information reported confirms whether the complaint was logged in the UK (for a UK test) or in the rest of the world (for a rest of the world test).

About the Buyer

Contact name: n/a

Address: Bridgewater House
M1 6BB

Telephone: n/a

Fax: n/a


Value of Contract

Price Range: n/a