Contract Summary

  • Published Date: 18 August 2017

  • Tender Status: complete

  • Tender Opening Date: n/a

  • Tender Closing Date: 27 July 2017

  • Award Date: 8 August 2017

  • Contract Start Date: 10 August 2017

  • Contract End Date: 12 January 2018

  • Contract is suitable for SMEs: No

  • Contract is suitable for VCSEs: No

  • Official Journal of the European Union (OJEU) Contract Type: Services

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Description

1. The High Risk Renewals (HRR) compliance intervention is a process designed by HMRC to check customers' tax credits claims to ensure they are accurate. Following a number of recommendations, changes have been made to deliver an enhanced customer experience, including more proactive contact with customers, when needed. This medium sized qualitative research aims to evaluate customers' experiences of HRR and understand how customers felt about the interactions they had with HMRC. This research will provide evidence on the effectiveness of changes made to HRR and help to inform possible improvements to the HRR process in the future.

About the Buyer

Contact name: n/a

Address: HMRC Commerical, Ralli Quays 3 Stanley St
Salford
M60 9LA
England

Telephone: n/a

Fax: n/a

Email: [email protected]

Value of Contract

Price Range: £47,101