Published Date: 18 August 2017
Tender Status: complete
Tender Opening Date: n/a
Tender Closing Date: 27 July 2017
Award Date: 8 August 2017
Contract Start Date: 10 August 2017
Contract End Date: 12 January 2018
Contract is suitable for SMEs: No
Contract is suitable for VCSEs: No
Official Journal of the European Union (OJEU) Contract Type: Services
1. The High Risk Renewals (HRR) compliance intervention is a process designed by HMRC to check customers' tax credits claims to ensure they are accurate. Following a number of recommendations, changes have been made to deliver an enhanced customer experience, including more proactive contact with customers, when needed. This medium sized qualitative research aims to evaluate customers' experiences of HRR and understand how customers felt about the interactions they had with HMRC. This research will provide evidence on the effectiveness of changes made to HRR and help to inform possible improvements to the HRR process in the future.
Contact name: n/a
Address: HMRC Commerical, Ralli Quays 3 Stanley St
Salford
M60 9LA
England
Telephone: n/a
Fax: n/a
Email: [email protected]
Price Range: £47,101