Contract Summary

  • Published Date: 12 April 2022

  • Tender Status: active

  • Tender Opening Date: 12 April 2022

  • Tender Closing Date: 16 May 2022

  • Award Date: n/a

  • Contract Start Date: n/a

  • Contract End Date: n/a

  • Contract is suitable for SMEs: Yes

  • Contract is suitable for VCSEs: No

  • Official Journal of the European Union (OJEU) Contract Type: Services



Newcastle City Council (NCC) has a requirement for a Customer and Debtor Automated Engagement Platform, that utilises artificial intelligence and machine learning in order to successfully and efficiently contact customers and debtors with automated voice, text and email, with a primary focus of, but not exclusive to council tax. The successful tenderer will need to support Newcastle City Council with the use of behaviour science, drawing from their own knowledge and experience.

This solution will enable NCC to engage and recover debt more efficiently and effectively, highlighting and reviewing successful and unsuccessful campaigns utilising behavioural science to refine and improve iteratively, with the ultimate-aim of increasing collection from 97%.

NCC's detailed requirements are defined in full in the contract documents which can be found

About the Buyer

Contact name: James Wood

Address: Civic Centre

Telephone: 01912777433

Fax: n/a


Value of Contract

Price Range: £210,000