Factotum Ltd

With more than 9 years experience as a first class telephone answering service, Factotum is the answer for your call answering needs. Based in Newmarket, we provide a wide range of high quality virtual office services, including professional telephone answering, diary management and virtual receptionist facilities.

Partnering with Factotum means that your calls won't be missed, and you won't lose out on business opportunities. This leaves you free to attend meetings, work on your business or take a well earned break! We understand that when you hand over your business calls to someone else, you need complete confidence that they are professional and capable of using their own initiative. You need a company that you can trust.

You've come to the right place if you want a personalised telephone answering service that works in partnership with you and your business, where the people answering your calls can act as part of your team.

Telephone Answering

If you're often on the move or attending meetings, and need someone to manage your telephone calls, you can transfer your calls to the Factotum office to have them managed by our team. Every telephone call is answered promptly and professionally in your company name and is managed in line with your instructions. We spend time getting to know your business and how you work, so that we can develop call handling protocols to meet the needs of you and your customers. This means that we can function as knowledgeable members of your team, assuring that you maintain good business relations and repeat business.

Diary & PA Service

Let Factotum effectively resource manage your team, by scheduling appointments, meetings and site visits, and managing their workload. It's simple; when your sales or technical team are ready and available for their next job, they can call your resource manager to receive details for the job. This easy and cost effective service makes the most of today's technology to become the conduit between your team and your customers, enabling your sales or technical team to know where they need to be and when. Is there a simpler or more economic way to manage your team's time? We don't think so!

Company Receptionist

If you're looking to reduce company overheads, let one of our Factotum receptionists act as the first point of contact for your business. They will answer your company calls, announce and then transfer the caller to the relevant person or department, or simply take a message, like any good receptionist! Our Front-line Service is great if you need additional cover for lunches and holidays. We can support your current receptionist or take over the service completely, providing a full-time service or simply covering busy periods, lunches, holidays and sickness. Best of all, we are more cost effective, quicker and easier to implement than hiring a temp.

Holiday Cover

Do you need a holiday but don't want to miss your calls? When you need to take a break, leaving your office unattended could give a bad impression to clients, and you might miss out on new business opportunities. Luckily Factotum can provide comprehensive, reliable cover for your business, so you can enjoy your break without worry. We can also help if you are moving office or if you need telephone cover while you're launching a new marketing campaign. Be it for three days or three months, we can provide a cost effective solution with instant implementation, saving you the hassle of employing a temp.

Clinic Diary

If your practice is missing out on appointments due to missed telephone calls, you can partner with Factotum, to ensure that every appointment opportunity is captured. This also ensures that your patients are provided with great customer service and allows you to grow your practice. If you need help managing your diary, allow us to take your calls, book appointments and enter details for you. You can then view any appointments in real time and make your own appointments without running the risk of double booking. In addition, our team of Clinic Appointment Advisors are trained on a number of practice management applications, including Private Practice Software, Cliniko and ClinicOffice.