CyberTech UK Ltd

Activa Solutions specialises in the provision of quality management and performance improvement solutions to contact centres, financial institutions, public safety operations and government organisations. Activa’s consolidated suite of tools enables contact centres to manage, monitor, assess, analyse and improve the quality of their customer interactions for maximising customer and employee satisfaction and retention. Activa’s independent consultative approach aims at providing customers with the best communication infrastructure solution to meet their needs and deliver tangible return on investment (ROI). Activa’s product portfolio includes recording of voice and data interactions for both traditional and IP environments, quality monitoring, live agent coaching and support, e-learning and automated customer satisfaction surveys. Founded in 1988 as ASC telecom Ltd, Activa Solutions supports over 1,000 customers in the UK and Ireland. Activa is a premium partner of leading technology providers such as ASC telecom AG, Avaya, Cable & Wireless, CyberTech, Envision, MITEL, NEC, Nortel, Panasonic, Robotel and Siemens. Activa Solutions is the trading name for ASC telecom Ltd.