There is so much more to running a business than providing a product service. Marketing, website design and maintenance, invoicing, and all sorts of secretarial and administrative tasks are all essential parts of the package but, unfortunately, take a lot of time away from the actual business end. Many businesses, particularly the smaller ones, struggle to cope with all this on their own but do not want the expense or responsibility of setting up an office. That is where AYC Virtual PA and Website Design Services Ltd comes in to play. For over 26 years we have been providing administrative, secretarial, marketing, design and print services to large and small businesses. We provide experts in all administrative areas, as well as secretarial and PA services, database management, chasing late payments – you name it, we have the resources to provide it. We also have a highly effective team of experienced telemarketers and are currently ranked 4th of 485 UK telemarketing companies by the Free Index directory. As technology has progressed, so have we, offering a superior website design and development service, to help you improve an existing site or create a new one which promotes your business and encourages clients to use your products. And all this is available on an as you need it basis, so you are paying only for the services you need when you need them. AYC offers a wide range of services to give you the helping hand you are after. Please have a look at our website to see the solutions available through us.
As anyone running a small business knows, there is a frustratingly large number of administrative tasks which can eat into the time you want to spend producing your product or delivering your service. An extra pair of hands is needed, but many small businesses do not want the expense involved in setting up an office. We can provide you with that extra pair of hands in the form of competent and experienced Virtual Assistants who will deal with any aspect of office management you require, from sorting e-mail and post, answering phone calls in your company name and routing them as required, managing your diary and making travel and other business arrangements to paying bills and keeping accounts. With a Virtual Assistant you get the administrative support you need without having to set up an office.
At AYC, we understand the importance of a quality website that accurately reflects and promotes your business. The AYC team will work directly with you, listening to your ideas and coming with ideas of their own for your consideration. We then present a selection of designs which can be tailored to suit your precise needs and the message you want to convey. All our websites are fully Search Engine Optimised and designed to the highest standard to World Wide Web Consortium (W3C) specifications. As your business grows we will maintain the website, adding data and pictures, etc. Thanks to the considerable experience and expertise of our designers and graphic artists, we make sure your web site plays an important part in your growth and grows with you.
We employ a highly skilled team of Telemarketing experts who can cold call from either your existing database or can create a new database, based on your specifications. We specialise in gaining customer interest, as we know that an increased customer database equals increased turnover for you, leading to increased profit. When cold calling we find out the right person to speak to and obtain their e-mail address. We follow this up with an individual e-mail summarising our conversation and giving them more information about your business and ensuring that they have a link to your website and their area of particular interest. We don’t stop there, as we carry on with calls until the potential customer becomes an actual customer.
The scope of design and print tools that can be utilised to promote your business is enormous – from logo design to signage to brochures and leaflets to posters and much much more. Take a look at the comprehensive range of services available on our website. We have the experience and expertise to provide you with the tools you need, whether you are launching a new product or business or doing further promotion. We know that every business and product has an unique selling point, so our knowledgeable and creative team will work closely with you to produce unique design and print marketing solutions.
Preparing invoices and statements, chasing late payments and keeping the paperwork under control are all necessary and important tasks – after all if you don’t send an invoice you won’t get paid! However, these chores can eat away at the time you spend creating your product or service and making your business grow. Fortunately, we can take care of all that for you, freeing up your time to produce and ensuring that you are free to do what you do best. Our well-trained and qualified team will deal with preparing regular invoices and statements and chase up those late payments to keep your cash flow flowing.
We offer a service that will deal with all your e-mail on a day to day basis. Our team will work closely with you to understand your business and your needs so that we can then provide you with a service designed to suit your exact requirements. We can deal with sending out marketing e-mails, sort through incoming e-mail and deal with routine customer enquiries. AYC can make sure that you don’t have to spend time dealing with routine or unnecessary e-mails, whilst ensuring that nothing slips under the net and any and all business enquiries are dealt with appropriately. Another extra pair of helping hands from AYC.
We provide a wide range of administrative services, so that you can concentrate on growing your business. We can be your mailing address to ensure that all correspondence, including cheques and bills, is dealt with in a timely and appropriate manner. Further, we offer help with marketing via e-mails and letters. We will undertake the important task of keeping your customer database up to date. These are just a few of the administrative tasks we can take off your hands. Let us know what you need and we will tell you how we can provide that administrative service.
Whether you are busy in your work space or out and about providing products and service, you do not want to be constantly disrupted by incoming calls. We can provide the answer to that. You divert your incoming calls to us, we answer in your company name and deal with queries as appropriate. If you wish, any urgent calls can be re-routed back to you. You’ll always know who has been calling and what they were calling about as we e-mail details of every incoming call to you. A Virtual Receptionist gives you more time to work on your business and less time spent answering routine calls.
Once you have calculated a quotation for a client, there is still a lot of paperwork and follow-up work to be done. We can take this off your hands, by handling the administration of the quotation for you. We will give the quote to your client either verbally and/or in a Word or Excel format you have approved. Two days later we follow up to make sure the quote was received and routed to the right person. After another week we do a progress check and continue with regular checks until a response to the quote has been received.
It is, of course, important to keep your databases, particularly customer databases, up to date with all relevant information. It can, however, be difficult to find the time to undertake this vital, but time-consuming chore. AYC can take care of that for you. We can clean up your existing databases and update them with changes and important data. We can also source new databases, which we will keep updated. Your databases will grow as your customer base increases, and we will ensure that no important information is left off or lost.
Chasing late payments is not a job that most people like doing. You want to keep on a good footing with your clients, but equally need to be paid for work you have carried out. Fortunately, AYC can take that task off your hands. We have a highly experienced team who will deal with your clients in a friendly yet effective manner. The first step comes into play when any payment due to you is not settled within one month. We contact your client and initially check that all the relevant invoices, etc, have been received and routed to the correct department. We will sort out any missing invoices and any other problems at that time. We will then call the client weekly until payment is complete. The skill to carry out this work in a friendly yet effective and professional way is rare, but we have the experts who can do just that.
A CV must reflect your skills and experience in a compact manner designed to gain attention and encourage people to invite you to interview. We have a very experienced team who can tailor your CV to do just that. We also produce an effective cover letter to go with the CV, as this is a very important and often overlooked tool. We offer three packages, so you can choose anything from simply re-typing your original CV, or editing, re-formatting and updating that CV, through to creating a new CV from your notes. We provide you with paper copies on quality paper, as well as emailing and/or posting your CV for you. All our packages include submission of the CV details to your choice of jobsites. We will ensure that your CV stands out from the crowd.
When you are juggling various appointments, individual jobs, travel and meetings with clients, effective diary management is vital, but sometimes can prove problematical. At AYC, we can take care of that for you by providing effective diary management to ensure that you are always where you are supposed to be when you are supposed to be there! Additionally, we enter all the information onto your Outlook Calendar so that anyone you choose to keep abreast of your whereabouts and plans has access to that information.
How often do you hear business people say they wish they had a secretary? How often have you thought it yourself? We offer a wide range of secretarial services from word processing to invoicing to administration to diary management and a whole lot more. In fact, with a full knowledge of all Windows packages, our experienced and professional PAs deal expertly with all areas of office management. Have a look at our website to see the range of services available and pick out your needs.
At AYC we have put together a Word Processing team with a great deal of experience behind them. Our Word Processors are ready to take on any job, be it big or small, technically complex or a long list of words and figures. Whatever your word processing needs, our team can handle them efficiently and at a very attractive hourly rate. We will also reply to your mail, e-mail or hard copy, and create new letters to your requirements. We promote your image with correct and professional documents and free up more of your time to get on with your business.
Did you know you can use our address as your mailing address? The advantage to this is that you don’t have to wade through a lot of incoming mail, some of which is not relevant or can be easily dealt with by someone else whilst you get on with producing your product or service. Where applicable, we will answer your mail or pass it on to you. We can bank any cheques received and arrange for payment of any invoices in the mail. All this is recorded on your accounts package so you are always fully up to date with what has been done on your behalf.
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Opening Times
| Monday | 09:00 AM - 05:30 PM |
| Tuesday | 09:00 AM - 05:30 PM |
| Wednesday | 09:00 AM - 05:30 PM |
| Thursday | 09:00 AM - 05:30 PM |
| Friday | 09:00 AM - 05:30 PM |
| Saturday | Closed |
| Sunday | Closed |
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