| Company Description |
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Activa Solutions specialises in the provision of quality management and performance improvement solutions to contact centres, financial institutions, public safety operations and government organisations. Activa’s consolidated suite of tools enables contact centres to manage, monitor, assess, analyse and improve the quality of their customer interactions for maximising customer and employee satisfaction and retention.
Activa’s independent consultative approach aims at providing customers with the best communication infrastructure solution to meet their needs and deliver tangible return on investment (ROI). Activa’s product portfolio includes recording of voice and data interactions for both traditional and IP environments, quality monitoring, live agent coaching and support, e-learning and automated customer satisfaction surveys.
Founded in 1988 as ASC telecom Ltd, Activa Solutions supports over 1,000 customers in the UK and Ireland. Activa is a premium partner of leading technology providers such as ASC telecom AG, Avaya, Cable & Wireless, CyberTech, Envision, MITEL, NEC, Nortel, Panasonic, Robotel and Siemens.
Activa Solutions is the trading name for ASC telecom Ltd.
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| Detailed Information |
Established: 1988
No of Employees: 21-50
Annual Turnover: 5-10m
Importers: Yes
Exporters: Yes
Company Type:
- Manufacturer
- Distributor
- Service Providers
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ISO Compliance: ISO 9001
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| Brand & Trade Names |
- ASC - Digital call and screen recording.
- Opinion-8 - Automated customer satisfaction survey system, provided either as managed service or outright purchase. Opinion-8 measures customer satisfaction in a unbiased way from the customer point of view.
- Veritel - Veritel Pro and Veritel Myracle - digital call recording platforms, from 8 to thousands channel extensions, providing total or selective recording for voice, Voice over IP and radio communications. Veritel XQ provides integrated quality monitoring and performance management capabilities.
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| Primary Market Areas |
- Computing & Communications
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| Additional Products & Services |
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