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These days, surgeons update their techniques in a virtual reality environment and airline pilots regularly refine their skills in flight simulators. In this way, they can practice without endangering their customers. Business leaders also need to be able to try out their analytical and decision making abilities in a safe but realistic environment, and this is where HOTS comes in.
HOTS is a computer-based simulation in which teams operate a service business (a hotel) in a dynamic and competitive environment, making decisions in accelerated real-time and analysing results from comprehensive management reports and market feedback.
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